Refund Policy

Effective Date: May 15, 2025

​These terms and conditions outline the rules and regulations for the use of Taylor Middlebrook's website and massage therapy services. By accessing this website and/or booking services, you accept these terms in full. Do not continue to use the website if you do not agree to all the terms and conditions stated herein.

1. SERVICE & SALES POLICY - All service sales are final. This includes individual sessions, packages, series, memberships, gift cards, and promotional offers. No refunds will be issued due to dissatisfaction with services or expected results. Massage therapy is a therapeutic, individualized service, and results may vary.

Exchanges for services of equal or lesser value may be requested via email with at least 24 hours’ notice prior to the scheduled appointment. Approval is not guaranteed and is at the sole discretion of the practitioner.

2. CANCELLATION POLICY - At least 24 hours’ notice is required to cancel or reschedule any appointment. Cancellations made less than 24 hours in advance will be charged the full service fee. No-shows and same-day cancellations are non-refundable. Late arrivals will result in a shortened session ending at the originally scheduled time, with no adjustment in fee.

3. GIFT CARDS & SPECIAL OFFERS - All gift card, gift certificate, and promotional offer purchases are final and non-refundable. These must be used before the expiration date. Expired certificates cannot be honored or refunded. Some services within a package or certificate may be exchanged for a different service of equal or lesser value, pending approval.

4. REFUND REQUESTS - Refunds are not offered for any completed services. Requests for refunds or service exchanges must be submitted by email to info@taylormiddlebrook.com within 14 days of purchase. Refunds may only be considered for prepaid services in cases of practitioner illness, injury, error, or business closure. Approval is not guaranteed. Approved refunds will be issued to the original form of payment. Processing times vary by financial institution.

5. SEXUAL MISCONDUCT POLICY - Massage therapy is a professional, non-sexual service. Any sexual comments, jokes, advances, inappropriate touch, exposure, or conduct that makes the therapist feel unsafe or disrespected is strictly prohibited. If such behavior occurs, the session will end immediately with no refund. Future services will be denied, and law enforcement may be contacted. We reserve the right to refuse service to anyone at any time.

6. CONSENT & COMMUNICATION - Massage is a consensual process. Either the client or therapist may end the session at any time. Respectful communication is required at all times. Clients should speak up if they feel uncomfortable at any point. The therapist will honor client boundaries, apply professional draping techniques, and remain within the legal scope of massage therapy.

​

7. Hygiene Requirements - For the safety, comfort, and well-being of both client and practitioner, all clients are expected to arrive clean, well-groomed, and free of strong body odors or contagious conditions.

Client Commitment - 

• Clients must shower or bathe within 24 hours of their appointment.

• Hands, feet, and private areas should be clean before the session begins.

• Fingernails and toenails must be reasonably clean and trimmed.

• Please avoid strong perfumes or colognes.

• Do not attend your appointment if you have symptoms of illness (including fever, rashes, open wounds, or infections).

Failure to take reasonable steps toward meeting these hygiene standards will result in the immediate cancellation of the massage, and no refunds will be issued.

Therapist Hygiene Commitment - Taylor Middlebrook is committed to all standards of personal and professional hygiene, including:

• Thorough handwashing before and after each session

• Wearing clean clothes

• Using fresh linens for each client

• Sanitizing tools, equipment, and high-touch surfaces between sessions

• Maintaining short, clean fingernails and neutral body odor

• Refraining from providing services when ill or contagious

If you ever feel uncomfortable for hygiene-related reasons, please speak up—we will reschedule or make appropriate accommodations without penalty if concerns are addressed respectfully and in good faith.

​

8. AGREEMENT & ACKNOWLEDGMENT - By using this website or receiving massage therapy services, you agree to abide by these cancellation policies and terms. You acknowledge your responsibility to communicate openly and maintain respectful behavior throughout all interactions.

​

For questions or concerns, please contact: info@taylormiddlebrook.com