Refund Policy
REFUND POLICY
Last Updated: September 15, 2026
All service sales made through Middlebrook Wellness, LLC are final and non-refundable unless otherwise required by law. This includes individual sessions, packages, series, gift cards, promotional offers, and other prepaid services.
Cancellations & Rescheduling
Appointments may be canceled or rescheduled with at least 48 hours' notice without forfeiting the service fee. Payments for eligible cancellations may be applied toward a rescheduled appointment but are not refundable. Cancellations or rescheduling requests made with less than 48 hours' notice, as well as no-shows, are subject to the full service fee. Prepaid sessions may be forfeited. Late arrivals do not extend the scheduled session time, and refunds or price adjustments will not be provided for time lost due to late arrival.
Services & Results
Massage therapy and massage education are individualized services, and results may vary. Middlebrook Wellness does not guarantee any specific outcome or result. Refunds will not be issued based on dissatisfaction with a service or because results differ from expectations. Clients are encouraged to communicate preferences, concerns, comfort levels, and relevant health information before and during their session so reasonable adjustments can be made when appropriate.
Packages, Gift Cards & Promotions
Packages, series, gift cards, gift certificates, promotional offers, and discounted services are non-refundable unless otherwise required by law. Additional terms, including expiration or redemption requirements, may apply when disclosed at the time of purchase.
Inappropriate Conduct
Middlebrook Wellness provides professional, therapeutic, non-sexual, and consent-based services. Inappropriate, sexual, threatening, abusive, harassing, or unsafe conduct may result in the immediate termination of a session without refund or credit.
Cancellations by Middlebrook Wellness
If Middlebrook Wellness must cancel an appointment, clients will be offered the opportunity to reschedule or receive an appropriate credit. If a prepaid service cannot reasonably be provided or rescheduled, a refund may be issued for the affected service.
Questions
Questions regarding this Refund Policy or a charge may be directed to:
Middlebrook Wellness, LLC
INFO@taylormiddlebrook.com
Nothing in this policy limits any rights or remedies available under applicable law.