Privacy Policy
Effective Date: September 14, 2026
Middlebrook Wellness, LLC (“Middlebrook Wellness,” “we,” “us,” or “our”) respects the privacy of its clients and website visitors. This Privacy Policy describes how we collect, use, maintain, and disclose personal information obtained through our website, booking system, forms, communications, and massage therapy and massage education services.
By using this website, submitting information through our website or forms, or booking services with Middlebrook Wellness, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with Middlebrook Wellness, we may collect information including:
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Name, email address, telephone number, and other contact information;
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Appointment, scheduling, attendance, and service history;
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Information submitted through contact, booking, intake, consultation, consent, or other forms;
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Health history and health-related information voluntarily provided in connection with massage therapy or massage education services;
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Areas of pain, discomfort, injury, sensitivity, or other information relevant to providing services;
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Treatment preferences, contraindications, accommodations, and consent information;
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Consultation documents, session notes, SOAP notes, and other professional records;
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Information relating to purchases, packages, gift cards, transactions, and billing;
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Communications between you and Middlebrook Wellness; and
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Other information you voluntarily provide.
For couples or partner-focused massage education services, information may be collected separately from each participant.
2. WEBSITE AND TECHNICAL INFORMATION
Our website and online services are hosted through Wix.com.
Wix and its affiliated services may automatically collect certain technical and usage information when you access or interact with the website, including Internet Protocol (IP) address, browser type, device information, operating system, connection information, referring or exit pages, and information regarding interactions with the website.
Wix may also use cookies and similar technologies necessary to operate, secure, maintain, and improve its platform and services.
Middlebrook Wellness does not currently use Google Analytics, Meta Pixel, or other independently installed third-party advertising or behavioral tracking tools. This statement does not apply to technologies used by Wix or other service providers as part of operating their platforms.
3. HOW WE USE INFORMATION
Middlebrook Wellness may use collected information to:
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Schedule, confirm, provide, modify, or cancel services;
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Evaluate whether massage therapy or massage education services are appropriate;
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Provide safe, individualized, and professionally appropriate services;
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Maintain consultation, consent, treatment, session, and billing records;
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Communicate regarding appointments, services, policies, or client requests;
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Send appointment confirmations and reminders;
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Process payments and maintain transaction records;
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Respond to questions, requests, or complaints;
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Maintain and improve our business operations and services;
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Satisfy professional, regulatory, insurance, accounting, legal, or recordkeeping obligations;
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Protect the safety, rights, and property of clients, practitioners, Middlebrook Wellness, and others; and
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Send follow-up or promotional communications where permitted by law and consistent with the recipient's communication preferences.
4. HEALTH AND SESSION INFORMATION
Information provided regarding your health, medical history, symptoms, injuries, medications, contraindications, treatment preferences, or other matters relevant to massage therapy may be maintained as part of your client record.
Middlebrook Wellness may also maintain consultation documents, consent records, session notes, SOAP notes, billing records, and other documentation reasonably related to services provided.
Such records are maintained and handled in accordance with applicable professional and legal requirements.
Nothing in this Privacy Policy is intended to characterize all information collected by Middlebrook Wellness as “protected health information” under the federal Health Insurance Portability and Accountability Act (“HIPAA”) where HIPAA does not otherwise apply.
5. COUPLES AND PARTNER-FOCUSED SERVICES
Certain services offered by Middlebrook Wellness involve two participants, including partner-focused massage education.
Information provided by one participant may be relevant to the safe administration or instruction of a shared session. However, participation in a joint service does not constitute blanket authorization for Middlebrook Wellness to disclose one participant's private health information or records to the other participant.
Each participant may be required to provide their own health information, consent, acknowledgments, or other documentation.
6. PAYMENTS
Payments and transactions made through the website may be processed through Wix and its supported payment providers.
Payment providers may collect and process payment card or financial information necessary to complete a transaction. Middlebrook Wellness does not independently control the privacy or security practices of third-party payment processors.
Payment information is subject to the applicable payment provider's terms, privacy policies, and security practices.
7. EMAIL AND SMS COMMUNICATIONS
Middlebrook Wellness may use the contact information you provide to communicate with you regarding appointments, confirmations, cancellations, scheduling changes, reminders, forms, policies, client requests, and other service-related matters.
Appointment reminders and other communications may be sent automatically through Wix by email and, where applicable, SMS/text message.
Middlebrook Wellness may also send automated follow-up, informational, or promotional emails where permitted. Recipients may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.
Unsubscribing from marketing communications may not prevent you from receiving transactional or service-related communications necessary to administer an appointment, transaction, or existing client relationship.
Standard message and data rates may apply to SMS communications.
8. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies provided by Wix or its service providers for purposes including website functionality, security, fraud prevention, remembering user preferences, and operation of online services.
Middlebrook Wellness does not currently use independently installed third-party advertising or behavioral analytics tools.
Because the website is hosted through Wix, certain cookies and technologies may nevertheless be placed or used by Wix in connection with its platform. The collection and use of information by Wix is also governed by Wix's applicable privacy policies.
9. HOW INFORMATION MAY BE SHARED
Middlebrook Wellness does not sell client health or session information.
Personal information may be disclosed when reasonably necessary to:
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Service providers that support website hosting, scheduling, communications, payment processing, data storage, or other business operations;
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Professional advisers, insurers, accountants, or legal counsel where reasonably necessary;
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Government, regulatory, licensing, law-enforcement, judicial, or other authorities when required or permitted by applicable law;
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Protect the rights, safety, property, or legal interests of Middlebrook Wellness, its clients, practitioners, or others; or
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Complete a business transaction involving Middlebrook Wellness where legally permitted and subject to appropriate protections.
Service providers may process information only according to their respective services, agreements, policies, and applicable law.
10. DATA STORAGE AND SECURITY
Middlebrook Wellness takes reasonable administrative, technical, and physical measures to protect personal and client information against unauthorized access, disclosure, alteration, loss, or misuse.
Information submitted through the website may be stored through Wix.com's systems, databases, applications, and infrastructure.
No electronic storage or transmission system can be guaranteed to be completely secure. Accordingly, Middlebrook Wellness cannot guarantee absolute security of information transmitted or maintained electronically.
11. RECORD RETENTION
Middlebrook Wellness retains client, health, session, billing, transaction, and business records for the periods reasonably necessary to provide services and comply with applicable professional, licensing, tax, insurance, legal, and regulatory obligations.
Certain records may therefore be retained after a client relationship ends or after an individual requests deletion where continued retention is required or permitted by law.
12. ACCESS TO HEALTH CARE RECORDS
Clients may request access to their health care records maintained by Middlebrook Wellness by submitting a written request to:
Middlebrook Wellness, LLC
Email: INFO@taylormiddlebrook.com
The request should include sufficient information to identify the client and the records requested. Middlebrook Wellness may take reasonable steps to verify the identity and authority of the person making the request before releasing records.
Texas law provides certain rights regarding privacy of and access to health care records (Texas Health & Safety Code, Chapter 181, Medical Records Privacy). To file a consumer complaint alleging a violation of your privacy rights regarding protected health information, contact the Texas Office of the Attorney General, Consumer Protection Division.
Report suspected violations of statutes or rules enforced by the Texas Department of Licensing and Regulation by contacting the Department or calling (800) 803-9202.
13. REQUESTS REGARDING PERSONAL INFORMATION
Subject to applicable law and professional recordkeeping requirements, you may contact Middlebrook Wellness to request access to, correction of, or deletion of certain personal information maintained about you.
Requests should be submitted to:
Middlebrook Wellness may request information reasonably necessary to verify your identity before responding to a request.
Certain information cannot be deleted upon request when its continued retention is required or permitted for professional documentation, licensing, regulatory, tax, insurance, dispute-resolution, legal, fraud-prevention, or other legitimate purposes.
14. THIRD-PARTY SERVICES AND LINKS
The website may contain links to third-party websites or use services provided by third parties, including Wix and payment-processing providers.
Middlebrook Wellness is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Users should review the applicable privacy policies of those providers when appropriate.
15. CHILDREN'S PRIVACY
This website is not directed toward children for the purpose of collecting personal information from them online.
Where services are lawfully provided to a minor, information may be collected and maintained as reasonably necessary to provide those services and comply with applicable consent, professional, and legal requirements.
16. DISCLOSURE REQUIRED BY LAW
Middlebrook Wellness may preserve or disclose information when reasonably believed necessary to comply with applicable law, regulation, subpoena, court order, licensing requirement, governmental request, or other lawful process.
Information may also be disclosed when permitted by law to protect the safety or legal rights of Middlebrook Wellness, a client, the practitioner, or another person.
17. CHANGES TO THIS PRIVACY POLICY
Middlebrook Wellness may revise this Privacy Policy periodically to reflect changes in business practices, technology, services, or applicable legal requirements.
The current version will be posted on this website with an updated effective date. Continued use of the website after a revised Privacy Policy is posted constitutes acknowledgment of the revised policy.
18. CONTACT INFORMATION
Questions, concerns, requests regarding personal information, or requests for health care records may be directed to:
Middlebrook Wellness, LLC
Email: INFO@taylormiddlebrook.com