Privacy Policy

HIPPA and Privacy

HIPAA & PRIVACY Client health information is confidential and treated as Protected Health Information (PHI) under HIPAA. Records will be stored securely and only shared with written consent or as required by law. Clients have the right to access their records.

Recording and Device Policy

All phones, tablets, smartwatches, and recording devices must be silenced or turned off before the session begins. No recording—audio or video—is permitted without prior written consent. Unauthorized recording may result in immediate termination of the session and legal action.

Mobile Massage Privacy

Clients must provide a safe, clean, and private space for treatment. The area should be free of hazards and distractions; it must be away from unauthorized persons and must not contain any video or audio recording devices.

Website Policy

1. INFORMATION WE COLLECT

We may collect the following types of personal and non-personal information:

Personal Information:
When you book a service, complete an intake form, contact us, or subscribe to communications, we may collect your:
- Full name
- Email address
- Phone number
- Billing address
- Emergency contact
- Health history and massage preferences
- Payment details (via third-party processors)
Automatically Collected Data:
Through cookies or analytics tools, we may collect non-identifying data including:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the Site

2. HOW WE USE YOUR INFORMATION

We use your information to:

Schedule and provide massage therapy services
Communicate regarding bookings, reminders, and service updates
Send newsletters, offers, or important updates (if subscribed)
Improve our website, services, and user experience
Maintain safety and compliance with applicable laws
Fulfill legal or insurance obligations

We never sell or rent your personal information.

3. THIRD-PARTY SERVICES

We may share your data with trusted third parties who help us operate our website and business, including:

Scheduling software (e.g., Acuity, Square)
Payment processors (e.g., Stripe, PayPal)
HIPAA-compliant recordkeeping tools
Email marketing platforms (e.g., Mailchimp, ConvertKit)

These third parties are obligated to protect your data and use it only for agreed-upon purposes.

4. COOKIES & TRACKING TECHNOLOGIES

The Site may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

5. DATA STORAGE & SECURITY

We store your data on secure, encrypted platforms with access controls. We retain personal and health information only as long as necessary for the purposes outlined in this policy or as required by law.

6. YOUR RIGHTS

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing emails at any time
Request a copy of your client records (within legal limits)

To exercise these rights, contact us at: info@taylormiddlebrook.com

7. CHILDREN’S PRIVACY

This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without verified parental or guardian consent.

8. COMPLIANCE WITH LAWS

We comply with U.S. privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) for all Protected Health Information (PHI) collected through intake forms or during sessions.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the Site constitutes your acceptance of any changes.

10. CONTACT

If you have questions about this Privacy Policy, data handling, or your rights, please contact:

Taylor Middlebrook Massage Therapy
Email: info@taylormiddlebrook.com
Website: www.taylormiddlebrook.com